Cybrid's disclosures
For Alaska customers
If your issue is unresolved by Cybrid Payments Inc, available at 1-833-292-7430, please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFor mupdated.pdf
Submit formal complaint form with supporting documents:
Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807
If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call 907-465-2521
For California customers
RIGHT TO REFUND
You, the customer, are entitled to a refund of the money to be transmitted as the result of this agreement if Cybrid Payments Inc does not forward the money received from you within 10 days of the date of its receipt, or does not give instructions committing an equivalent amount of money to the person designated by you within 10 days of the date of the receipt of the funds from you unless otherwise instructed by you.
If your instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted, you have a right to a refund of your money.
If you want a refund, you must mail or deliver your written request to Cybrid Payments Inc 525 Washington Blvd, Jersey City, NJ, USA. If you do not receive your refund, you may be entitled to your money back plus a penalty of up to $1,000 and attorney’s fees pursuant to Section 2102 of the California Financial Code.
For Idaho customers
Unresolved consumer complaints regarding Cybrid Payments Inc services may be directed to the Idaho Department of Finance. Formal complaints must be in writing, please download the form here:
https://www.finance.idaho.gov/complaints/documents/money-transmitters- complaint-form-fillable-web.pdf
Formal complaint forms may be submitted via:
Email: securities@finance.idaho.gov
Mail: Idaho Department of Finance 11341 West Chinden Blvd.
Building 4, Floor 3
Boise, ID 83714
If you have questions regarding formal complaint, please call 1-888-346-3378
For Illinois customers
For consumer complaints directly to the Illinois Division of Financial Institutions, please contact:
Illinois Department of Financial and Professional Regulation Division of Financial Institutions
320 W. Washington
Springfield, IL 62786
Tel: 1-888-473-4858
For Maine customers
To file a complaint, contact:
Department of Professional & Financial Regulation Bureau of Consumer Credit Protection
35 State House Station Augusta, Maine 04333
Tel: 800-332-8529 (toll free in Maine)
or 207-624-8527 Hearing Impaired: Maine Relay 711
For Minnesota customers
If you have any questions or a complaint about Cybrid Payments Inc money transmission services, contact:
Minnesota Department of Commerce
85 7th Place East, Suite 280 Saint Paul, MN 55101
Tel: 800-657-3602
consumer.protection@state.mn.us
For Nebraska Customers
Nebraska Department of Banking and Finance.
Formal complaint may be submitted via:
Website: https://ndbf.nebraska.gov/consumers/complaints
Mail: Nebraska Department of Banking and Finance 1526 K Street, Suite 300 Lincoln, NE 68508
Phone: (402) 471-2171
For Nevada customers
With questions or to file a complaint, contact:
State of Nevada Department of Business and Industry
Division of Financial Institutions
3300 W Sahara Avenue Suite 250
Las Vegas, NV 89102
Phone: (866) 858-8951 (Toll free)
FIDComplaints@fid.state.nv.us
For New Mexico customers
To file a complaint, contact:
New Mexico Regulation and Licensing Department Financial Institutions Division
P.O. Box 25101
Santa Fe, NM 87504-5101
Tel: (505) 476-4885
Website: https://www.rld.nm.gov/financial-institutions/file-a-complaint/
For Pennsylvania customers
To file a complaint, contact:
Pennsylvania Department of Banking and Securities Consumer Services Office
17 N. 2nd Street, Suite 1300
Harrisburg, PA 17101
Phone: 1.800.PA.BANKS or (1.800.600.0007)
Website (pa.gov/agencies/dobs)
For South Carolina customers
If you have a complaint, first contact the consumer assistance division of Cybrid Payments Inc at 1-833-292-7430, if you still have an unresolved complaint regarding the company’s money transmission activity, please direct your complaint to:
South Carolina Money Services Division
1000 Assembly Street
Columbia SC 29201
Tel: 1-803-734-1221
For South Dakota customers
If you have any questions or complaint about Cybrid Payments Inc and compliance department, contact:
South Dakota Department of Labor and Regulation Division of Banking
1714 Lincoln Ave., Suite 2
Pierre, SD 57501
Tel: 605.773.3421
For Texas customers
If you have a complaint, first contact the compliance department of Cybrid Payments Inc at 1-833-292-7430, if you still have an unresolved complaint regarding the company’s money transmission activity, please direct your complaint to:
Texas Department of Banking
2601 North Lamar Boulevard
Austin, Texas 78705
Tel: 1-877-276-5554
www.dob.texas.gov